Posts Tagged ‘Customer Service’

We forget to recognize the other customer is you

In: Customer Service

22 Sep 2010

Kodak introduced the a single-use camera called the Weekender. Customers have called the support line to ask if it’s okay to use it during the week. The above case is one of those happenings that confirms that we are irrational beings. I found it the book The Dilbert Principle, by cartoonist Scott Adams. The reason [...]

Let’s start with “Why”

In: Business

5 Jul 2010

On the weekend, I went shopping for a pair of sneakers. I needed something comfortable for my summer travels, which provided a much needed arc support. This is due to being flat footed and been giving me problems when walking a lot. In addition, they should later be wearable to work and everyday commuting. My [...]

What we can learn from Vivaldi’s Four Seasons

In: General

21 Mar 2010

On the first week of march, I started to listen to a recompilation of Antonio Vivaldi’s work on Spotify. My curiosity for Vivaldi was triggered when Google changed their logo to commemorate his birth date (on the 4th of March). I didn’t remember much about him so, I thought it could be interesting. While enjoying [...]

As a Customer: the dilemma with mediocre cheap alternatives

In: Business|Customer Service

5 Oct 2009

[Image Source] What are cheap alternatives? In my case is any airplane flight by Delta or Ryanair. Other examples of such products or services are: winter clothing, sport apparel, laptops, designer and architect services. All of them are high in cost (and can’t be consumed periodically), however you can find cheap alternatives, that for some [...]

Remington: Phenomenal Customer Service

In: Customer Service

26 Jan 2009

I have HC600 hair clipper from Remington, bought through Amazon on July 2007. It’s a great machine, water proof, portable, durable, ease to handle, just great. Since it’s made for North America the charger is 120 Volts. I bought at Radio Shack a special converter, so I could charge the clipper when I moved to [...]

Know your customers: Microsoft thinks is still 1999

In: Web

13 Jan 2009

Yesterday, I was looking for some information regarding the “Shrink Volume” Windows Vista utility, and found an article in Lifehacker on dual boot Vista and Windows 7. There in the Opinions section, is a post titled “In 2009, Microsoft Still Underestimates the Web”. The post is a constructive criticism, on Microsoft failure in distributing the [...]

Life after payment

In: Business|Customer Service

31 Aug 2008

In Tegucigalpa (Honduras) you will find individuals in the stop lights try to make a living by selling you some sort of product or service. In other occasions you will find kids asking for one Lempira* or any kind help. Its common to find kids offering to clean your windshield in exchange for some change. [...]

Chasing the Seller

In: Customer Service

11 Aug 2008

Currently I’m looking to buy a new laptop, the one I have right now works fine, the challenge is that is 17 inch. It’s becoming a hassle to carry it from one place to another, especially when studying a master abroad. In Honduras you will find many places where you can buy a new laptop, [...]

Good Customer Service: an endangered species

In: Customer Service

9 Jun 2008

I have had this topic on my mind for a long time and wanted to write a blog post about it. It was going to be on how the only good customer service left, can be found in Apple Stores and at my mom’s store. Concluding that Apple some how, found a way to train [...]


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A personal blog where I write about my current projects, work and interests. The posts are a reflection on my current self, varying over time, since change is the only constant.

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