Chasing the Seller

In: Customer Service

Posted by Geries Handal

11 Aug 2008

Currently I’m looking to buy a new laptop, the one I have right now works fine, the challenge is that is 17 inch. It’s becoming a hassle to carry it from one place to another, especially when studying a master abroad. In Honduras you will find many places where you can buy a new laptop, especially if its a DELL (I want a XPS m1330). I’ve been looking for places where to buy one with the specs I desire and it has been tough, especially because I want a video card and LED screen with mine. But this is not a post about a laptop, instead is of a remark:

“Honduras is the only place in the world (not sure but it feels like) where the customer has to chace the seller and not the other way around”

Customer service here sucks, and companies and business that provide a good one, tend to be successful. People say they will call you, send you an email with the price, availability, etc. but they never do. It reminds me of “games” some girls like to play here and even some guys. If you think about it, this is a cultural thing, your word here its worth nothing. Thinking more about it, I feel sad, knowing that people who run this country lack commitment to their word or don’t think before they speak out or promise stuff. And trust me, its so easy to get caught up in this “habit” of Chasing people around that should be chasing you around, its easy to just make our word, our promises… worthless. Why? Well somebody said once (can’t find the author):

“the person makes the habit, then the habit makes the person”

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A personal blog where I write about my current projects, work and interests. The posts are a reflection on my current self, varying over time, since change is the only constant.

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